Trending...
- City Council invites community engagement: Volunteer for Colorado Springs Boards, Commissions, and Committees
- Colorado: Governor Polis: With New Tariffs, Trump Raises Costs for Americans, Hurts Allies
- Robin Launches Legal Intelligence Platform to solve intelligence gap in Fortune 500 legal teams
COLORADO SPRINGS, Colo., June 8, 2021 /PRNewswire/ -- Quantum Metric, a SaaS platform that helps organizations build better digital products faster, today announced it has launched its solution on Salesforce AppExchange. Through this strategic integration, customers now have the ability to leverage Quantum Metric's Continuous Product Design (CPD) technology to identify, isolate and solve customer experience issues, all without leaving the Salesforce platform.
Built on the Salesforce platform, Quantum Metric is currently available on AppExchange at appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0z85UAB
A recent Salesforce report found 79 percent of service professionals say it's impossible to provide great service without a complete view of customer interactions. Quantum Metric's integration arms service representatives with visibility and real-time data and insights to help customers more efficiently.
This report also found 63 percent of agents reported having difficulty balancing speed and quality when managing customers who demand quick resolutions. Quantum Metric's CPD technology offers a streamlined communications solution for today's service professionals, reducing the data silo between the contact center and technical teams, as well as the rest of the business. By connecting real-time customer impact to every phase of the product life cycle, CPD can help companies learn faster, deliver better products, and ultimately, satisfy customers. Through the Quantum Metric integration, the moment a customer begins to experience friction on a website or native application, whether it be a site error, abandoned cart, rage clicking, etc., contact center agents are now able to access contextual evidence, enabling easy navigation to pinpoint issues and quickly troubleshoot.
More on Colorado Desk
This solution can help bridge the gap between customer frustration and agent, as well as the gap between agent, insights, and the wider organization. The Quantum Metric integration not only identifies where friction occurs with individual customers, it also provides transparency and insights into how many other customers have experienced this issue, and what that means when it comes to an overall impact on an organization's business goals.
Comments on the News
About Salesforce AppExchange
More on Colorado Desk
Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 6,000 solutions, 9 million customer installs and 117,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Additional Resources:
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
About Quantum Metric
Quantum Metric helps organizations build better digital products faster. Our Continuous Product Design platform gives business and technical teams a single version of truth that's automatically quantified and based on what matters most — your customer's perspective. The result: Teams are aligned, learn faster, and release with confidence. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies. For more information about Quantum Metric, visit www.quantummetric.com
SOURCE Quantum Metric
Related Links
https://www.quantummetric.com/
Built on the Salesforce platform, Quantum Metric is currently available on AppExchange at appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0z85UAB
A recent Salesforce report found 79 percent of service professionals say it's impossible to provide great service without a complete view of customer interactions. Quantum Metric's integration arms service representatives with visibility and real-time data and insights to help customers more efficiently.
This report also found 63 percent of agents reported having difficulty balancing speed and quality when managing customers who demand quick resolutions. Quantum Metric's CPD technology offers a streamlined communications solution for today's service professionals, reducing the data silo between the contact center and technical teams, as well as the rest of the business. By connecting real-time customer impact to every phase of the product life cycle, CPD can help companies learn faster, deliver better products, and ultimately, satisfy customers. Through the Quantum Metric integration, the moment a customer begins to experience friction on a website or native application, whether it be a site error, abandoned cart, rage clicking, etc., contact center agents are now able to access contextual evidence, enabling easy navigation to pinpoint issues and quickly troubleshoot.
More on Colorado Desk
- Jones Law Firm, P.C. Empowers Denver Parents Through Expert Legal Paternity Representation
- We Did It: The Kids Wheel Is Officially Coming to Life
- Athlete Website Builder by TopFans Empowers Sports Professionals Worldwide
- Manage Fan Subscriptions Platform Empowers Creators With Direct Fan Monetization
- Music Fan Engagement Platform TopFans Launches to Empower Musicians and Artists
This solution can help bridge the gap between customer frustration and agent, as well as the gap between agent, insights, and the wider organization. The Quantum Metric integration not only identifies where friction occurs with individual customers, it also provides transparency and insights into how many other customers have experienced this issue, and what that means when it comes to an overall impact on an organization's business goals.
Comments on the News
- "Creating the best digital experience for our customers has been of the utmost importance, particularly over the past year," said Jasmeet Singh, Senior Director of Digital Operations at Tapestry. "We are thrilled about Quantum Metric's integration for this very reason, and are looking forward to enhancing our customer services practices to resolve frustrations in real-time and create the most personal interactions and support possible."
- "We are very excited to be launching our integration on Salesforce AppExchange," said Mario Ciabarra, CEO of Quantum Metric. "We are at the epicenter of the digital revolution, and while many businesses have struggled to keep up, this solution can enable global enterprises to efficiently streamline and scale their digital customer experiences - through our strategic Continuous Product Design technology and insights coupled with the Salesforce platform."
- "Quantum Metric is a welcome addition to AppExchange, as they power digital transformation for customers by enabling contact centers with real-time customer insights," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs."
About Salesforce AppExchange
More on Colorado Desk
- Colorado: Governor Polis Appoints Tyler K. Gibson to the Baca County Court in the 15th Judicial District
- The Citizens Commission on Human Rights Annual Purple Heart Day Event will be Hosted at the Historic Fort Harrison
- Blake Harris the Leading Authority in International Asset Protection Joins Tom Hegna on "Financial Freedom with Tom Hegna"
- Psychedelics for Vets? CCHR Cites History of Exploitation and Failed Science
- Injured at Work? Local Workers' Comp Attorneys in Grand Junction Offer Free Consultations
Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 6,000 solutions, 9 million customer installs and 117,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Additional Resources:
- Like Salesforce on Facebook: http://www.facebook.com/salesforce
- Follow Salesforce on Twitter: https://twitter.com/salesforce
- Become a fan of Quantum Metric: https://www.facebook.com/QuantumMetric/
- Follow Quantum Metric on Twitter: https://twitter.com/quantummetric
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
About Quantum Metric
Quantum Metric helps organizations build better digital products faster. Our Continuous Product Design platform gives business and technical teams a single version of truth that's automatically quantified and based on what matters most — your customer's perspective. The result: Teams are aligned, learn faster, and release with confidence. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies. For more information about Quantum Metric, visit www.quantummetric.com
SOURCE Quantum Metric
Related Links
https://www.quantummetric.com/
Filed Under: Business
0 Comments
Latest on Colorado Desk
- Revolutionary Blockchain Platform Okh Finance Announces Okh Finance(OKKH) Token Launch to Transform Global Asset Leasing Market
- Cover Girl Finalist Teisha Mechetti Questions Legitimacy of Inked Originals Competition, Demands Transparency
- Faex Health Unveils AI Powered Fiber and Supplement Detection for Smarter Gut Health Insights
- Colorado Springs parks enhance economic growth, over 20 million visitors last year
- VSURY Launches in Denver, Redefining Website Design and Development for the Modern Brand
- Colorado: Governor Polis Statement on Passing of Former Commissioner of Agriculture John Stulp
- Easton & Easton, LLP Files Suit Against The Dwelling Place Anaheim & Vineyard USA Over Abuse Allegations
- AI Visibility: The Key to Beating Google's AI Overviews and Regaining Traffic
- Stuck Doing Math or Figuring Out Life's Numbers? Calculator.now Makes It Stupidly Simple
- Garage Door Repair Boulder Colorado: Primos Garage Doors Sets the Benchmark for Quality and Trust
- Colbert Packaging Announces WBENC Recognition
- The Loudr Agency Officially Certified as a WBE and WOSB, Marking a Milestone in Its Mission to Empower Humanity
- DivX Empowers Media Enthusiasts with Free Expert Guides for Advanced MP4 Management
- Assent Expands Executive Team to Accelerate Global Growth & Innovation
- Zachary Nieves: A Life of Resilience, Love, and Community Spirit
- The World's Largest Green Economic Revolution Emerges as Nature, Tech, and Finance Converge
- Vinnetwork Unveils Decentralized AI Platform with Vinnetwork(VIN) Token to Challenge Tech Giants' Data Monopoly
- Golden Intelligent Coin Trading Center Inc Expands Multi-Asset Trading Access
- Centennial Flyers to Become Colorado's First Launch Customer for All-Electric B23 Energic Aircraft
- Pyro Marketing Opens New Digital Marketing Company to Power Growth for Fitness and Ecommerce Brands